Checkout
All the items that you have in your shopping cart appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout." When you click "Next" we verify your credit card. Your credit card will be charged as soon as you click “Checkout” until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click "Order Now.”
Save for Later Feature
If you get to the Shopping Cart page and decide you are not ready to checkout, all of the items in your shopping cart will be saved until your next visit. When you return, the item(s) will be back in your shopping cart and you can continue with the checkout process. If you want to delete and item just enter the amount and click the update link on the left side of the page.
Back Order Items
Most of the items are in stock and available to ship immediately. However, some items are "back order" which means we have ordered them from our manufacturers, but they are not yet available to ship. All back orders should ship within 21 days of your order entry date. Should a problem occur, you will be notified by customer service the resolve the difficultly.
Canceling an Order
If you would like to cancel or change an order that you've just placed, please call 1.888.735.2908 as soon as possible. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged and will require an return authorization.
Methods of Payment
We accept the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
- Online Gift Certificates
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
Tax policy
Sales tax is based on tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).
Sales tax is calculated at the unit-level, as some states offer sales tax exemptions and exceptions for certain apparel items. Some of the items in your order may be taxable and others may be non-taxable. Likewise, some taxable items may be taxed at a different rate than other taxable items in your order.
If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.
We collects applicable taxes in all states as required.
Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 1-888-735-2908.
Tax exempt purchases
If you are making a purchase for a tax-exempt organization, or are an individual that qualifies for a tax exemption, please contact our Customer Service team at 1-888-735-2908. Do not place your order online. Customer Service will direct you on the correct order process.
To ensure compliance with state and local laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.
Pricing policy
Please note: Prices shown are in U.S. dollars only. Currently, we do not ship orders internationally, including Canada.
Standard Delivery
We ship most orders within 48 hrs of receipt of you order. Please refer to the order confirmation number supplied at check-out for all inquries. Orders will typically arrive within 21 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping to Alaska, Hawaii, U.S. territories. We can not ship to P.O. Boxes.
Express Shipping
Please note in the shipping note box the request for Express delivery. To confirm this delivery method please call customer service at 1.888.735.2908
Shipping Carriers
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx or DHL.
Delivery Time
If you're trying to estimate when a package will be delivered, consider the following:
- Credit card authorization and address verification must be received prior to processing.
- Express orders placed by 12:00 pm ET will ship the next business day.
International Customers
If you are outside of the United States or its territories, please call to place a phone order.
Multiple Shipping Addresses
You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
Repeat as necessary for multiple addresses.
Address Validation
To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.
Order Status and Tracking
Checking Order Status
If you have placed an order, you can check the current status of your order by clicking on the order status link provided on your order confirmation email, or at the top of your personal account page once you log in to the site.
Tracking Packages
To help you track the status of your shipment, we can provide a tracking number (Federal Express or United Parcel Service) or a delivery confirmation number (United States Postal Service) in the shipment notification email. Please call customer service to receive tracking information
If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call us at 1.888.735.2908
All returns or exchanges require an authorization from James Wesley Ltd. No returns will be accepted without prior authorization. Returns are subject to a re-stocking charge up to 15%. Please call for Return Authorization number and for exchanges. If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call us at 1.888.735.2908
Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
If you have any questions or concerns about your order, please call us at 1.888.735.2908
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You must contact James Wesley Ltd within 5 days of receipt of your order to report damages or defectives. Failure to contact us can make invalid all claims and warranties.
All products carry a manufacturers warranty against damages and defects. Please refer to the warranty card within each product. All damages or exchanges require an authorization from James Wesley Ltd. No returns will be accepted without prior authorization. Returns can be subject to a re-stocking. Please call to report all damages and for Return Authorization numbers and for exchanges. If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call us at 1.888.735.2908